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Our Policy
Hassle-Free Returns
At Muhammad Lighting, your satisfaction is our priority. If any product does not meet your expectations, you can return it within 30 days of purchase. To be eligible, items must be unused, in their original packaging, and accompanied by a receipt. Refunds will be processed upon inspection. We believe in providing a reliable shopping experience, ensuring you love your lighting choices. Please note that customized or special order chandeliers are non-returnable, emphasizing our focus on quality and customer satisfaction.
Return Instructions
To initiate a return, simply contact our customer service team via email or phone. Provide your order number and details about the item you wish to return. Once authorized, you will receive specific instructions on how to send the item back. We recommend using traceable shipping methods for tracking purposes. Please allow up to 10 business days for your refund to appear on your original payment method after the returned item is received and processed.
Exchanges and Damaged Items
For exchanges due to damage during shipping, please notify us within 48 hours. We will assist you in replacing damaged items at no additional cost. Our commitment to quality ensures you find the perfect lighting for your space.